IDnow Video-Ident: AML solution for online identification via video chat

With IDnow Video-Ident you can check the identity of your customers in less than 5 minutes. Comfortable, secure and legally compliant.

Here’s how Video-Ident works

Step1

Select Video-Ident

Your customer selects IDnow Video-Ident as a comfortable process for online identification. This works comfortably from home or via a mobile device.

Step2

Legally secure identification via video chat

Our trained agents guide the customer through the entire video legitimation process. They verify the identity of the customer based on the identification documents via a live video connection. Pictures are taken of the front and back of the ID, and a photo of the customer is taken and compared to the ID data.

Step3

Data transmission

We will send you the results of the online identification via data interface right after the legitimation. This way you can start your customer relation without any delays.

Higher Conversion Rates

Online identification is simple and does not last longer than 5 minutes. No waiting time, independent of locations and business hours.

Legal conformity

IDnow Technology fulfills all requirements of Know your customer (KYC)-regulations, International Anti Money Laundering Acts, digital signatures as well as strict data protection regulations

Platform Independence

Your customers can use all current IT devices (smartphone, tablet, PC, laptop) for the process – easy to use via web browser and mobile apps.

Highest Security Standards

Our data center in Germany meets the highest requirements for security and accessibility – among other methods, by use of encoding techniques, 24/7 monitoring, load balancing and back-ups.

Integrational Capacity & SDK

Implement our technology directly on your website, or with your mobile apps and IT devices. We provide you with a Software Development Kit for these purposes.

Better Data Quality

You will receive data that is electronically transmitted. You can rely on correct data transmission due to automatic data registration functions with subsequent manual control options.

Areas of application for video legitimation

IDnow Video-Ident is used for personal identification in online media for a wide range of use cases: opening bank accounts, applying for credit cards, concluding insurance policies, checking ages in the field of youth protection, preventing fraud in e-commerce and many more. Learn more about the areas of application of IDnow Video-Ident.

Video-Ident - Frequently Asked Questions (FAQ)

What is video identification or video legitimation?

The IDnow Video identification or video legitimation is a modern option for online personal identification. IDnow Video-Ident was officially approved by the German Federal Financial Supervisory Authority (BaFin) as a procedure for legally-compliant remote identification in accordance with the Money Laundering Act (GWG) in 2014. The IDnow process is successfully used by a variety of banks, insurance companies and financial service providers. In contrast to previous procedures, for instance Postident, the user can comfortably identify themselves at home or via a mobile device using IDnow Video-Ident. A video connection between the user and an IDnow agent is established, through which the ID and the identity of the user are verified. Online identification via video is completely digital and completed in less than 3 minutes. This achieves significantly higher conversion rates than conventional identification procedures.

Is the IDnow Video-Ident solution officially approved for GWG?

Yes. IDnow is officially approved by the Federal Financial Supervisory Authority (BaFin) as a procedure for legally-compliant remote identification in accordance with the Money Laundering Act (GWG).

Can IDnow Video-Ident also be used for verifying age?

Yes. IDnow Video-Ident is officially approved by the Kommission für Jugendmedienschutz (Commission for Youth Media Protection (KJM)) for verifying age online.

Does IDnow Video-Ident replace the Postident procedure?

Yes. IDnow is the modern alternative to Postident. Your customers can comfortably identify themselves from home or on the go, 7 days a week, without waiting times. Of course, you can also continue to use Postident in addition to Video-Ident as an alternative for identification.

How easy is the process for my customers?

IDnow is proud to offer the video identification solution with the highest conversion rate and acceptance rate on the market. We place a lot of value on the optimization of the product, so you achieve an optimal conversion rate. To this end, we have developed brand new processes for identification and oriented them toward online media. IDnow runs directly in the Internet browser without additional software. We also offer native apps for iOS and Android mobile devices. Throughout the entire process, the user is supported by the tooltips and, if there are questions, an IDnow agent will provide personal support via video chat. We thus achieve the highest possible level of customer satisfaction and only need an average of three to four minutes for the identification process.

Is my customers’ data secure?

Yes. Your customer data is encrypted and stored on high-availability servers in Germany. IDnow relies on the high-security computing center of Noris Network AG in Nuremberg. IDnow complies with the strictest data protection regulations, and was certified for this by the Institute for IT Law. All data is encrypted and transmitted securely. Upon request, any data fields in the recorded IDs can be blacked out in order to act in accordance with the principle of data minimization. We will also gladly work with you in the framework of an order data processing agreement (ODPA).

Can I also assign agents from my own call center?

Yes. You can operate IDnow with agents from your own call center. You will be provided with the software as a software as a service (SaaS) solution. Of course, you can also book IDnow as a full service and have our call center handle video identifications. The IDnow call center occupied exclusively by specialists who are comprehensively trained in accordance with the Money Laundering Act (GWG) and with respect to professional conduct via video telephony. The call center premises has strict access controls.

In which countries and languages is IDnow available?

IDnow is available worldwide. IDnow supports identification documents (passports and personal ID cards) in accordance with the common ICAO standard. Our software and our call center work completely multilingually in German, English, Spanish, French and Italian. If you require additional languages, we can offer this as part of our software-as-a-service model (SaaS).

What do my customers need to identify themselves using IDnow?

For the video legitimation via IDnow Video-Ident, your customers only require:

  • A computer with a webcam or a smartphone or tablet
  • A valid ID document
  • An Internet connection
  • A mobile telephone for receiving an activation code via SMS

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